Company Description
"Hospitality is a work of Heart" at ibis Styles Hobart Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.
We are seeking a casual Front Office All Rounder at our Front Office, who wants more than just a job. Everything we do, we do to help our guests and our people feel welcome and valued to give them the best experience possible.
Join us, and become a Heartist
Job Description
* Provide efficient, friendly and professional service to all guests.
* Show efficiency in constantly striving to provide total customer satisfaction.
* Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
* Logging all guest requests to ensure all request are met within established timeframes
* Following up with the relevant team member to ensure guest requests are being fulfilled
* Assisting and directing guests with local attractions and directions
* Securely storing and delivering guest luggage
* Assist with and cover valet parking as required.
Qualifications
* An energetic, team-focused and can-do attitude
* Enthusiasm to connect with guests and to hear their story
* Exceptional communication skills, both written and verbal
* High level of computer literacy
* Excellent attention to detail
* The ability to work across a 24/7 roster - evenings, mornings and weekend
* Full Tasmanian Manual Drivers Licence is essential
Additional Information
* A fun work environment where your job is simply to make people happy
* A genuine sense of community… our team is one big family
* Share your love of Hobart Our guests want your insider knowledge on what to experience when they visit this great city
* Develop invaluable skills you can use in all walks of life – customer service, communication, time management, problem solving and resilience
* If hospitality is your thing, the career opportunities are endless as part of Australia's largest hospitality employer, Accor
* Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day