We are seeking a proactive and results-oriented Sales Account Manager to manage and grow our academic customer base. You will focuses on renewing and expanding existing customer relationships while also prospecting and closing new business within the academic sector.
You'll be joining a leading provider of digital educational solutions that empower educators and institutions to create engaging, effective, and accessible learning experiences. Our platforms are trusted by academic institutions worldwide to support student success and achieve institutional goals.
More about Wolters Kluwer Health.
This is a Full-time Permanent position, based in Macquarie Park, Sydney or Bourke Street, Melbourne (hybrid working, working from home 3 days per week)
About The Role
Account Management & Renewals (60%)
Develop and execute renewal strategies for a portfolio of academic institutions to ensure high retention and customer satisfaction.
Conduct quarterly business reviews (QBRs) with key accounts to assess product usage, gather feedback, and identify growth opportunities.
Monitor account health metrics (e.g., usage data, engagement levels, support tickets) to proactively address risks and improve customer outcomes.
Collaborate with Customer Success and Product teams to resolve issues, deliver training, and ensure product adoption.
Negotiate renewal contracts, including pricing adjustments, license expansions, and multi-year agreements.
Track and report on renewal pipeline, forecasting retention rates and identifying at-risk accounts.
New Business Development (40%)
Identify and research new academic prospects through market analysis, CRM data, referrals, and industry events.
Initiate outreach campaigns via email, phone, and social media to generate interest and schedule discovery calls.
Conduct needs assessments to understand institutional goals, challenges, and decision-making processes.
Deliver tailored product demonstrations and presentations to academic stakeholders, including faculty, IT, and administration.
Develop customized proposals and pricing models aligned with institutional budgets and academic calendars.
Manage the full sales cycle from lead qualification to contract signature, ensuring timely follow-up and documentation.
Attend conferences, webinars, and industry events to build brand awareness and generate leads.
About You
Bachelor's degree or equivalent experience in Business, Education, or a related field.
3+ years of B2B sales experience, preferably in academic publishing, education or with faculty.
Demonstrated success in managing renewals and closing new business.
Strong understanding of the academic buying cycle and institutional procurement processes.
Excellent communication, negotiation, and relationship-building skills.
Proficiency with CRM tools (e.g., Salesforce) and sales enablement platforms.
A team player, able to work autonomously.
Well organized, strong analytical skills and with a strong attention to detail.
Confident presenting to a diverse audience
Motivated to achieve and exceed set goals.
Preferred:
Experience selling to faculty, universities, or higher education
Familiarity with digital learning platforms, LMS integrations, or curriculum-aligned content.
Ability to navigate complex sales involving multiple stakeholders and long sales cycles.
What We Offer
Hybird Work Arrangement & Work from Anywhere
Parental leave benefits that exceed legislative requirements
Health Insurance & Wellness Programme
Learning and Development Program
Paid Leave and volunteer leave
About Us
Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,600 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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