Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 VIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management
Join Our Ladies & Gentlemen - Front Desk Agent (Guest Experience Expert)
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Desk Agent, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
Position Summary:
Warmly welcome guests and assist with check-in, check-out, and billing processes
Support daily front office operations to ensure a smooth and efficient guest experience
Respond to guest enquiries with professionalism, care, and attention to detail
Learn and share knowledge about our luxury hotel and surrounding area to enhance guest stays
Assist with the pre-arrival process, including guest preferences and room allocations
Take reservations and accurately handle cash and credit card transactions
Build meaningful connections with guests to encourage return visits and positive reviews
Demonstrate strong written and verbal communication in all guest and team interactions
Apply problem-solving skills to resolve guest concerns quickly and effectively
Utilize OPERA PMS and draw on prior luxury hotel experience (Marriott preferred) to support operational excellence
About You:
Experience with OPERA Property Management System
Ability to operate a telephone switchboard and respond promptly to all guest enquiries
Skilled in making and updating room reservations
Confident in running and checking daily reports
Communicates effectively with other departments to ensure smooth operations
Assist driving and parking cars when necessary
A genuinely warm and welcoming demeanor
Willingness and availability to work rotating shifts, including weekends and overnights
Strong organisational and time management skills
Working rights in Australia
Eager to grow and develop your career in hospitality
Self-motivated, enthusiastic, and comfortable in a fast-paced environment
A positive, can-do attitude and a willingness to learn
Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.