About the Role:
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We are seeking a skilled Cobbler to join our team in Melbourne. As a Cobbler, you will play a pivotal role in delivering exceptional service and craftsmanship to our customers.
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You will bring your expertise in repair and remake services, infusing each product with a new lease on life, within our sustainability strategy. We value the ability to engage empathetically with our customers, providing a personalized experience that fosters long-term relationships.
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Our ideal candidate thrives in a collaborative environment, celebrates their uniqueness, and is dedicated to excellence in every aspect of their work.
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* Offer a warm welcome to clients, making everyone feel part of our community.
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* Manage a comprehensive range of shoe repair services for footwear, including stitching, cleaning, disinfection, stain/water repellent treatments, and expert restoration treatments to breathe new life into footwear.
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* Manage a complete range of remake/customization services to allow customers to inject their story into each pair of footwear, making them truly unique.
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* Collaborate with the team in sales, pre-and-after-sales activities (including stock activities and customer fidelization) and, in general, in all activities related to the store.
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* Ensure that customers are properly registered on our app for effective customer segmentation and profiling.
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Key Responsibilities:
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* Passionately convey our brand's vision and heritage to clients, representing its values authentically.
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* Infuse our brand identity to co-create items consistently and respectfully.
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* Maintain the cobbler area in good condition, adhering to visual merchandising standards.
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Requirements:
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* Good level of English.
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* At least 1 year experience in shoemaking and shoe repair.
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* Sales experience, preferably in retail/customer service sector.
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* Strong communication skills, with active listening and thoughtful engagement.
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* Problem-solving skills to identify issues, evaluate solutions, and make informed decisions.
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* Team player with collaborative spirit and goal orientation.
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* Effective time management and task prioritization.
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* Flexibility to adapt to evolving business and customer needs.
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Benefits:
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We offer a dynamic and supportive work environment, opportunities for professional growth, and competitive remuneration packages.
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Work Environment:
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The successful candidate will be based at our Melbourne Chadstone Store.
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Seniority Level:
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* Associate
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Employment Type:
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* Full-time
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Job Function:
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* Design, Art/Creative, and Production
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Industries:
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* Retail Apparel and Fashion, Fashion Accessories Manufacturing, Retail Luxury Goods and Jewelry
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