$35 – $45 per hour + RDO, Overtime & Super
Join the REO Team – Parts Sales Coordinator (Parts Interpreter)
Our Parts Sales team is looking for an experienced and motivated Parts Interpreter to join our growing business!
Reporting directly to the Operations Manager, this role offers a unique opportunity to use your product knowledge and customer service skills to support some of the region’s largest customers. As a Parts Interpreter, you’ll handle enquiries, coordinate dispatches, and contribute to warehouse operations – all while ensuring a smooth and professional customer experience.
Whether you bring parts interpretation experience or a strong background in customer service, this role is a great entry point to further your career in the industry.
Key Responsibilities:
* Act as the first point of contact for all parts orders
* Manage outbound customer calls and follow-ups
* Interpret parts and identify availability and alternatives
* Handle customer enquiries and coordinate regular stocktakes
* Assist with warehousing tasks: picking, packing, dispatch (as needed)
* Support logistics and sales admin processes
* Maintain internal systems and product libraries
* Coordinate Parts Warranty’s
* Provide accurate information on customer orders, including tracking
* Manage both pre- and post-sale enquiries
Skills & Experience:
* Previous experience in a high-level customer service role
* Exposure to Earthmoving or Heavy Vehicles highly regarded (training provided)
* Strong problem-solving skills and ability to multitask
* Excellent communication and interpersonal skills
* A positive, customer-first attitude and a passion for delivering great results
Why Join REO?
* Strong job security with potential for career advancement
* Competitive remuneration with annual reviews and performance incentives
* Access to an Online Learning Library to support your development
* Privately owned and operated business with a supportive team culture
Apply now to become part of a dedicated team that values customer satisfaction, quality service, and long-term growth.
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Your application will include the following questions:
* Do you have experience in a sales role?
* Which of the following statements best describes your right to work in Australia?
* Do you have customer service experience?
* How many years' experience do you have as a Parts Sales Coordinator?
* Do you have a current Australian driver's licence?
* Which of the following Microsoft Office products are you experienced with?
* Do you have a current Police Check (National Police Certificate) for employment?
* Are you willing to undergo a pre-employment medical check?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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