* Fixed Term (Until 24 July 2026) / Full Time
* Monday to Friday, 72.5 hours per fortnight, 9 day fortnight
* Pro Rata amount of $78,853-$84,329 per annum (LGIA Stream A Level 2) + Superannuation
* Location – Rockhampton
Your new role
Are you passionate about helping others, quick-thinking, and a confident communicator? Rockhampton Regional Council is seeking a Customer Service Officer to be a welcoming ambassador for our community. In this dynamic role, you'll engage with residents, businesses, and community members across multiple touchpoints, including our Call Centre, Customer Service Centres, and digital platforms.
You'll thrive in a fast-paced and rewarding environment where attention to detail, strong communication skills, and a commitment to team and personal goals are key to success.
This position is primarily based in Rockhampton, with rostered shifts at our Gracemere and Mt Morgan Customer Service Centres to support service delivery as needed.
This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).
What we are looking for
* Exceptional customer service skills, with the ability to communicate clearly, professionally, and empathetically across various channels.
* Strong problem-solving abilities and high attention to detail, particularly when handling customer enquiries, data entry, and administrative tasks.
* Ability to work effectively in a team environment, contributing to shared goals and supporting colleagues.
* Proficiency in using digital systems and tools, including Microsoft Office and customer request management systems.
* Understanding of confidentiality and professionalism in handling sensitive information and interactions.
What you'll get in return
As an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.
* Supportive Work/Life Balance
* A large employer with a strong values driven culture
* A generous superannuation scheme – Up to 18% superannuation (conditions apply)
* Ongoing training and development opportunities
* Corporate membership discounts
* Payroll deductions and salary sacrifice options
* 17.5% annual leave loading
* Wages paid fortnightly
* Employee Assistance Program
* Fitness Passport and active social clubs
What you need to do next
To apply for this opportunity, please submit two documents:
* A 2-4 page Cover Letter addressing the Application Criteria below;
* Your Current resume.
Application Criteria
* Ability to work as an effective member of a team in a fast paced and high-volume work environment and demonstrated ability to show initiative to ensure workload is completed in a timely manner.
* Excellent customer service skills, ensuring a customer-centric approach in handling requests, complaints, inquiries, and transactions both in-person and within a call centre setting.
* Demonstrated ability to exercise sound judgment, maintain confidentiality, and show sensitivity in customer service, relating to diverse individuals, including those with complex needs, while treating all customers fairly and respectfully.
Please use Council's cover letter template and ensure you clearly label each Application Criteria in your cover letter.
Applications Close: Monday 26 January 2026 at Midnight (AEST)