Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business.
We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues.
We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent.
We use the power of technology to deliver technology services that move the world.
The function of the Network Support Engineer is to to provide both Level2/3 and advanced technical support to customers.
The Network Support Engineer is a hand on role and will be required to have an extensive technical background in data networking and security products support.
The role encompasses a wide range of responsibilities in the areas of data networking, security and wireless ranging from design, product audits, site survey, installation to trouble shooting and support for customers.
Support includes field service activities from Monday to Friday onsite at customer's premises within Port Kembla steel plant, level 2/3 diagnostics and participate in an after hours on-call roster for customer support onsite is also a requirement.
Own personal vehicle is required to move around the plant with relevant customer permits.
The additional functions of the role are to manage escalation of complex issues to vendors and seek resolution within a predefined time frame will be very important for the overall success of this position.
The Network Support Engineer role requires the person to have a good technical background in predominantly in Cisco Routing and Switching, Cisco DNAC and Cambium Wireless products, F5 Load balancing and security products, Cisco network security and firewall experience is also key to the position.
Any SDWAN, MS Azure and AWS experience would be highly desirable.
The role encompasses a wide range of responsibilities in the areas of network trouble shooting with other technical teams and service delivery teams during P1 and P2 cases to support the customer.
The Network Support Engineer may also need to attend internal CAB meetings, customer Technical Review Board (TRB) meetings, also attend onsite and remote conference calls during the P1 and P2 incidences to provide updates both DXC Technology internal team and customers.
The Network Support Engineer belongs to the Data Team of Network Operations and reports to the Network Operations Manager/Technical Team lead.
Key accountabilities Service accountabilities Design – the design of the customer solution resides with the data engineer.
In some case this will be a design encompassing only data components and can be completed by the data engineer.
In other cases in a more complex environment the solution may involve the other areas of DXC's business, Voice, and Applications.
In these cases the data engineer will work closely with the other disciplines to ensure the overall solution will work to the customers business requirements.
Installations – involvement in the planning and rollout of customer data networks.
These will sometimes be done in conjunction with DXC Project Management, in which close liaison with the PM will be required.
In other cases the data engineer will be responsible for install and rollout of the solution.
Working with the Technical Support Manager Data for resourcing the work appropriately and engaging any sub contractors where necessary.
Support - Provide technical data support to customers who have maintenance contracts or are paying T