Senior Community Relations Officer
About ARTC
We're one of the country's largest rail network owners, proud to be keeping the future of transport on track.
A vital link in the nation's transport supply chain, every day our people manage the movement of over 430 freight and passenger trains across five states, 8,500km of track, 39 worksites and the lands of more than 50 First Nations. Rail isn't just a mode of transport, it's a safer and more environmentally friendly choice. We're committed to expanding and modernising our rail network, having invested billions of dollars to ensure its efficiency and sustainability. Join us and be part of a team that's shaping the future of transport in Australia.
About the Team
Rail is critical to Australia's future - and so is the way we engage with those who use, live and work near our network.
We're committed to doing this with respect, transparency and care. Community feedback is a key part of that. If you're passionate about helping people, solving problems, and being part of a team that makes a difference - we'd love to hear from you.
About the Opportunity
To support ARTC's interaction with the community by effectively managing our enquiries, complaints and feedback system and providing guidance to ARTC staff who are dealing with local community matters. In addition, this role is responsible for enterprise management of our CRM and various reports to the business.
Responsibilities of the role include, but not limited to:
* Manage and oversee the day to day receipt, logging and response (or delegation) of all enquiries, complaints and feedback received by the ARTC.
* Work with managers, team leaders, technical experts and staff across the Company to investigate enquiries and feedback from members of the community including local Members of Parliament, local Councils, Government agencies, landowners, community groups and members of the public.
* Proactive identification of community issues that may require further attention or escalation and timely communication of those issues to relevant business group(s) for action.
* Support the enterprise management and development of the Customer Relations Management System that manages and tracks all general and environment enquiries, complaints and feedback across the ARTC.
* Provide input and assistance in implementing regional-specific strategies, plans and procedures.
* Participate in management and operational plans and content.
* Provide day to day support in managing key stakeholder relationships.
* Ensure on-going compliance with NSW and SA Environmental Licenses with respect to environmental complaints handling and recording.
* Work with Manager Community Relations to develop trend reporting, as well as updating of various high level reports across ARTC.
* Responsibility for the development and maintenance of all community focused collateral including community content on the ARTC website and intranet.
* Consistently look for opportunities to improve our interaction with the community in line with ARTC's strategic objectives.
* Ensure we meet our legislative obligations in handling community enquiries and feedback.
* Support the broader Community Relations team as necessary.
* Support, as necessary, ARTCs response to community in dealing with crisis situations.
What do we want from you?
Essential:
* Tertiary qualifications in a relevant field (Communications, Community Relations, Law, Environment), or proven experience in a community relations, government relations or issues management role
* Demonstrated experience gained in social performance, engagement or communication related roles with operational experience
* Relevant work experience in either media relations, journalism, local government, customer service
* Experience in the management of a customer relationship management system (CRM)
* Experience in developing high level reports, utilising data recorded within a CRM
* Experience in writing and preparing communications materials
* Experience in problem solving
* Excellent interpersonal skills and negotiating abilities
Understanding of the workings of Federal, State and Local Government
Desirable:
* Experience in community, media or government relations
* Experience in excel spreadsheet development and reporting
* Experience in managing correspondence
* Experience in database management and/or stakeholder communications software
What will you get from us?
* Talk to us about flexible working options
* Competitive remuneration
* Resources to support your health and wellbeing and development
* Novated leasing options, as well as discounts and support programs
* 24/7 Employee Assistance Program for all employees and their direct family members
Our Organisation and CultureAt ARTC, we're more than just a rail network. We're a team of dedicated professionals committed to keeping Australia moving forward. Our culture is one of inclusion & collaboration, and continuous improvement. We're focused on growth, not just for our business but for our people and our country.
In everything we do, safety is our top priority. We believe in providing a safe workplace where everyone can thrive. Our commitment to safety is not just a statement; it's a fundamental part of who we are and enables us to best serve our customers and communities.
Our people are at the heart of our success. We value their expertise, their passion, and their dedication. We invest in their development and empower them to make a difference. Together, we are building a future where rail is the preferred mode of transport, contributing to a cleaner, safer, and more sustainable Australia.
Join us at ARTC and be a part of a team that's shaping the future of transport in Australia.
We're proud to be an equal opportunity employer and encourage applications from people of Aboriginal and Torres Strait Islander descent.
Apply Now
Please note: Applicants who applied for this role in the previous recruitment round do not need to reapply.
Join the exciting future of rail today and find a career for life.
As part of the application process, you'll be required to undergo pre-employment criminal history, reference, and medical checks, including drug and alcohol testing.
Applications close: 16 February 2026
Note: ARTC reserve the right to progress applications prior to the closing date.