Join to apply for the Operations Support Administrator role at WesTrac Cat
Location: Guildford, WA, AU
As an Operations Support Administrator, you will report to the Operations Support Admin Supervisor and play a key role in supporting our Regional WesTrac branches and contracts. This position is focused on providing high-quality administrative and internal customer support with a focus on coordination of our regional WesTrac residential properties. You will be instrumental in ensuring smooth day‑to‑day operations and maintaining strong relationships with occupants, agents, contractors, and internal teams.
Working Hours
Mon – Fri, 8.5 hours per day (including unpaid meal breaks)
Responsibilities
* Provide prompt and professional customer service to team member occupants, contractors, and internal stakeholders
* Manage property‑related tasks such as utility payments, maintenance coordination, inspections, and lease documentation
* Respond to inquiries, resolve issues, and manage complaints with a solutions‑focused approach
* Perform a range of general administrative duties including data entry, document management, and reporting
* Liaise with internal departments and external service providers to ensure timely service delivery
* Maintain accurate records and databases related to property and operational activities
* Support scheduling, calendar management, and operational logistics across multiple sites
* Identify and escalating operational challenges while contributing to process improvements
* Collaborate with team members to meet departmental goals and share best practices
Skills and Experience
* Experience in an administration or similar role; previous administration of real estate or property management is an advantage
* Advanced time management, planning and organisational skills with ability to manage multiple priorities to meet objectives
* Professional level of computer literacy and data entry skills
* Excellent attention to detail with proven administrative skills
* Effective communication skills including active listening, asking appropriate questions, clarifying issues, and expressing oneself clearly
* Excellent customer service skills with the ability to build and maintain successful working relationships
* Adaptability and ability to perform efficiently in a diverse environment
* SAP experience will be highly advantageous
Benefits
* Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
* Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award‑winning WesTrac Institute.
* Employee Referral Program – Opportunity to receive a referral bonus up to $5000 for applicable roles.
* Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions. We reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Reference Number : 4837
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