Concierge Leader Job Description
This is an exciting opportunity to work in a luxury 5-star hotel environment, where you will be responsible for leading a team of talented individuals and providing exceptional service to guests.
Key Responsibilities
The successful candidate will be expected to:
1. Supervise and coordinate the activities of the Concierge and Wheels teams.
2. Manage the hotel's loyalty program, VIP guests, and other high-value customers.
3. Develop and implement strategies to improve guest satisfaction and loyalty.
4. Collaborate with other departments to ensure seamless delivery of services and amenities.
5. Lead by example and promote a culture of excellent customer service.
6. Coach and develop team members to enhance their skills and knowledge.
7. Stay up-to-date with local events and attractions to provide expert recommendations to guests.
We offer a range of benefits to our employees, including opportunities for career advancement, competitive salaries, and discounts on hotel stays and food and beverage purchases.