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Customer service representative

Darwin
Recruit Shop Pty Ltd
Customer Services agent
Posted: 31 July
Offer description

EARN $70,000 per annum + Super + Annual Performance Bonus


Join a Respected National Leader in Transport Based in Balwyn


Professional Growth Opportunities | Modern, Dynamic Workplace


What's In It For You?

* Established Team Culture – Join a stable, long-standing team that values collaboration and professional excellence
* Professional Growth – Ongoing structured training and development to support your career progression
* Dynamic Workplace – Diverse and fast-paced responsibilities to keep your workday engaging
* Prime Location – Enjoy working in Balwyn, with nearby cafés, shops, and free onsite parking
* Attractive Package – Earn $70,000 per annum + Super + Annual Performance Bonus
* Weekly Perks – Regular Friday lunches and a vibrant, social office environment
* Modern Office – Operate in a newly renovated, well-equipped workspace


About The Company

Our client is a nationally recognised provider of transport and freight services, celebrated for delivering reliable logistics solutions across Australia. With a strong operational foundation and commitment to service excellence, their Balwyn office is a dynamic hub where collaboration, consistency, and professional development take centre stage. Long-standing team members thrive in a supportive environment designed for growth and success.


About The Opportunity

This full-time, in-office position presents a unique opportunity for a driven and client-focused transport professional to contribute to a thriving organisation. As a key liaison between clients, partners, and internal teams, you will deliver high-quality service and operational coordination across multiple platforms.

Reporting directly to the Operations Manager, your responsibilities will include:

* Responding to enquiries from customers and logistics partners via phone and email
* Coordinating communications between internal teams and external stakeholders
* Resolving delivery issues with speed and a proactive, solution-focused approach
* Maintaining and updating delivery records using Excel and Google Sheets
* Preparing accurate freight quotes and pricing documentation
* Overseeing delivery tracking and status follow-ups


About You

The ideal candidate will bring:

* Previous experience in the transport industry (preferred but not essential)
* Strong computer skills, particularly with Excel and Google Sheets
* A team-oriented mindset with a commitment to client satisfaction
* The ability to thrive in a fast-paced, multifaceted environment
* Exceptional communication skills, both written and verbal
* Confidence working with numbers and freight costings

Apply today and don't miss your chance to accelerate your transport career with a company that values your growth, contribution, and future.


Personal Details * Required field

1. First name *
2. Last name *
3. E-mail *
4. Phone *

Digits only or add + for international numbers

* Street *
* Street Cont.
* City, Town or Suburb *
* Postcode or Zipcode *
* Country *
* State, Region or Province *
* LinkedIn URL

(Please click on your profile and copy the URL from your profile page.)


Questions

Please select your current eligibility to live and work in Australia.

o Visa - Full Work Rights with No Limitations
o Visa - Temporary / Student / Working Holiday
o Not eligible to live and work
o Please confirm which suburb you currently reside in.
o This role requires confidence using Excel and Google Sheets. Please describe your experience with spreadsheets, including examples of formulas, functions, or tasks you are comfortable performing.
o Please outline your experience working within the transport or freight industry, including the types of companies you have worked for and the nature of your responsibilities.
o Please explain what motivated you to apply for this position and why you think you would be great for the role
o Please outline your availability to start in a new role. *
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