Senior Solutions Architect Position
About the Role
We are seeking an experienced Senior Solutions Architect to lead the development and implementation of high-quality solutions, including architectural system design. As a key member of our technical team, you will facilitate customer discussions to discover key business and technical requirements, develop implementation plans based on identified needs, and provide expert guidance, feedback, and recommendations to customers.
This is a senior-level position that requires 13 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions. You must have a proven track record in implementing solutions, including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products.
The ideal candidate will have excellent analytical skills, with the ability to take a holistic view across multiple domains, and demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements into actionable solutions. Excellent communication skills, including workshop facilitation, written, and verbal communication, are essential for this role.
You will work closely with cross-functional teams to ensure seamless integration of solutions and provide exceptional consulting and influencing skills to drive successful project outcomes. Experience with Agile development methodologies, proficiency in technical skills such as command line, SQL, script development, software configuration, and knowledge of scripting languages are highly desirable.
Key Responsibilities:
* Design, develop, and implement high-quality solutions including architectural system design.
* Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements.
* Provide expert guidance, feedback, and recommendations to customers based on established best practices.
* Support the rollout, adoption, and scaling of provided solutions for customers.
* Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship.
* Advise on internal tools and processes as a senior member of the technical team.
* Promote yourself as a subject matter expert and valued member of the community.
* Assist with proposal development and statement of work definitions.
* Engage with potential customers on sales calls as a technical resource, advising on product solutions.
Requirements:
* Bachelor's degree in Computer Science, Information Technology, Mathematics or related technical disciplines.
* 13 years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions.
* Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc).
* A successful history in customer engagement and demonstrated exceptional consulting and influencing skills.
* Excellent analytical skills with the ability to take a holistic view across a range of domains.
* Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions.
* Excellent communication skills, including workshop facilitation, written and verbal communication.
* Experience with Agile development methodologies.
* Proficiency in technical skills such as: command line (preferably Unix), SQL, script development, software configuration, and other related technical skills.
* Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.).
* Familiarity with ITIL and ITSM principles.
* Experienced in UAT testing and test usecase development.
* Knowledge of cloud technologies.