Direct message the job poster from Benchmark 365
Scaling MSPs profitably with AI and outsourcing.
About the Role
We’re hiring a full-time Sydney-based work from home with limited onsite tasks Senior IT Consultant and Technical Lead to support our next stage of growth. This is a hands-on leadership role focused on project delivery, internal systems, cybersecurity, and technical quality across our global delivery operation.
You’ll work from home to lead a small, capable team of senior project engineers, support key client initiatives, and provide oversight and guidance to our 24x7 global helpdesk. You’ll also work directly with a growth oriented CEO on pre-sales, helping design solutions, prepare quotes, and build technical documentation.
*It's essential you have a quiet, interruption free work space at home and that you can travel onsite 1-2 times per month in the Sydney area.
We’re looking for someone with strong technical delivery experience, excellent communication, and a curiosity about AI, automation, and the future of managed services.
Key Responsibilities
* Deliver and oversee infrastructure, migration, and cybersecurity projects
* Provide technical leadership and mentoring to a small project team
* Guide and support quality across our 24x7 helpdesk, led by our Service Manager in the Philippines
* Own internal systems and workflows, including staging, procurement, onboarding, and documentation
* Conduct internal security and technical audits;
* Review and improve documentation standards
* Prepare scopes of work, technical quotes, and client-facing proposals
* Participate in key client meetings and pre-sales discussions
* Assist with technical hiring and onboarding as the team grows
* Attend onsite installs or audits as required in metro Sydney (1–2 days/month)
* Facilitate staging and shipping of devices (1-2 days/month)
Ideal Skills (Trainable):
•Global team collaboration and experience with international clients.
•Sales skills: identifying opportunities and creating technical sales documentation.
•Familiarity with operational workflows and client delivery processes.
Soft Skills:
•Results-driven—delivers high-quality outcomes under pressure.
•Communicative—aligns with clients and teams effectively.
•Adaptable—thrives in a fast-paced, evolving environment.
•Industry curiosity—stays updated on IT trends and best practices.
•Strong client service and interpersonal skills for consulting and mentoring.
•Relevant experience in IT, consulting, or a related field.
Our Internal Environment & Stack
* PSA/Documentation: HaloPSA, Hudu
* Comms: Dialpad
* AI - CoPilot, ChatGPT and others
Required Experience
* 5+ years in a managed services environment focused on small to mid sized companies
* Proven success delivering complex projects and supporting modern IT environments
* Deep knowledge of Microsoft 365 (Exchange, SharePoint, Teams, Intune, Defender)
* Strong experience with Windows Server, Active Directory, Azure AD Connect
* Confident with networking concepts (firewalls, VLANs, VPNs, routing)
* Hands-on experience with backup, DR, and security platforms
* Familiarity with PSA, RMM, and documentation systems
* Able to write and present technical scopes, quotes, and proposals to clients
* Skilled in scripting for automation (PowerShell preferred)
* Comfortable working with and delegating to distributed teams
* Must be based in Sydney and have a distraction-free home workspace with space for equipment staging (e.g. laptops, routers, firewalls)
* Able to attend site 1-2x on average per month for product installation and in person client meetings
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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