To deliver an effective and customer‐focused surveying service across the housing stock, ensuring properties are safe, compliant, and maintained to a high standard. The postholder will diagnose building defects, specify remedial works, manage contractors, and support planned and responsive maintenance programmes.
Key Responsibilities
* Carry out void inspections and responsive repair inspections across the housing portfolio.
* Diagnose building defects and identify appropriate remedial solutions.
* Prepare detailed schedules of work and technical specifications.
* Assess and prioritise health & safety risks (including damp and mould, structural issues, fire safety, and HHSRS hazards).
Contract & Works Management
* Manage works from inspection through to completion, ensuring quality, value for money, and compliance with regulations.
* Monitor contractor performance, including site inspections and progress checks.
* Certify works completed and authorise payments in line with contract procedures.
* Support planned maintenance and capital works programmes.
Compliance & Standards
* Ensure properties meet statutory and regulatory requirements, including:
o Housing Health and Safety Rating System (HHSRS)
o Decent Homes Standard
o Building Regulations
o Fire safety and asbestos management procedures
* Maintain accurate property and works records on housing management systems.
Customer & Stakeholder Engagement
* Act as a technical point of contact for residents, colleagues, and contractors.
* Provide clear, professional advice to tenants regarding repairs and maintenance issues.
* Handle complaints and complex cases relating to property condition.
* Work collaboratively with housing officers, asset teams, and external partners.
Person Specification
Essential
* Experience working as a surveyor or inspector within social housing or local authority housing.
* Strong technical knowledge of domestic building construction and maintenance.
* Experience specifying and managing repair and maintenance works.
* Knowledge of relevant legislation and standards (e.g. HHSRS, Decent Homes, CDM Regulations).
* Ability to write clear technical reports and schedules of work.
* Strong customer service and communication skills.
* IT literate, with experience using property or repairs management systems.
* Full UK driving licence (or ability to travel independently).
Desirable
* Relevant qualification (e.g. HNC/HND/Degree in Building Surveying, Construction, or similar).
* Membership of a professional body (e.g. CIOB, RICS, CABE).
* Experience of managing contractors and term maintenance contracts.
* Experience of working in occupied properties.
* Knowledge of asset management and planned investment programmes.
Skills & Competencies
* Excellent problem-solving and diagnostic skills
* Ability to manage a varied workload and meet deadlines
* Strong attention to detail
* Confident decision‐maker
* Professional and empathetic approach when dealing with residents
* Ability to work independently and as part of a team
Working Conditions
Site‐based role with travel across housing stock. Mix of office, home, and site working (depending on organisational policy). Occasional out‐of‐hours inspections may be required.
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