Job Role Summary:
A Client Loyalty Representative position has become available, focused on increasing retention rates by effectively managing customer relationships and resolving queries.
About the Opportunity:
This internal-based role involves working with existing customers to proactively maximise their retention rates. You will be responsible for managing customer interactions, resolving issues, and identifying opportunities to grow our business.
Key Responsibilities:
* Handle high-volume calls to existing customers to resolve queries and improve retention rates.
* Effectively manage customer reconciliation/audit processes to ensure accuracy and compliance.
* Manage the de-hire process, including recording reasoning and directing potential lost customers to the Account Manager for action.
* Foster interdepartmental relationships with sales, logistics, administration, maintenance, and technical teams to ensure seamless communication and collaboration.
Benefits Package:
* Competitive base salary
* Monthly paid commissions
* Ongoing support and training provided
Requirements:
* Previous experience in a retention role is beneficial.
* Excellent time management skills, organisation, and planning abilities.
* Candidates should have a passion for customer service.
* Strong written and verbal communication skills.
* Flexibility and adaptability to handle high-pressure situations and maintain resilience.