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Base pay range A$85,000.00/yr - A$95,000.00/yr
The Systems Administrator will serve as a reference point for all advanced IT-related queries and troubleshooting at the user level and provide intermediate support for network, server and information security issues. In this role you will support user needs in a timely manner, ensuring the optimal operation of all systems. You will interact with clients from various positions and executive levels, listening to their technical needs, understanding their issues, and implementing solutions within our technical stack to resolve problems and prevent future errors or data loss.
Systems Administrators are expected to be professional and display good interpersonal skills as they will interact with clients from various positions and executive levels. They are required to listen to their technical needs, understand their issues, and implement advanced solutions within our technical stack of products/services to resolve problems and prevent future errors or data loss.
Responsibilities
Install and configure server hardware and software components to ensure usability
Troubleshoot server hardware and software issues
Ensure strong authentication levels (e.g. MFA) for internal and client systems
Recommend, repair or replace damaged server hardware
Upgrade systems to enable compatible software on all computers
Install and upgrade endpoint security software to ensure security at the user level
Perform tests and evaluations of new software and hardwareProvide support to users and act as a point of contact for error reporting
Establish good relationships with clients
Conduct backup operations and validation
Manage client security and redundancy testing
Manage technical documentation
Work standards The Systems Administrator must demonstrate the following work standards:
Clients are to feel confident with your level of knowledge and are always to be treated with the utmost respect. There is to be no use of profanity or actions that may undermine the client's perception of First Focus as an organisation
A skilled, tidy, and organised presentation is to be always maintained. This includes, however, is not limited to, a clean uniform; neat grooming; no body odour; organised equipment and tools; a clean vehicle (if applicable); polite communication
Supported vendor knowledge is to be maintained to ensure that you can always provide the most effective and current solutions for software, hardware, security, redundancy, and systems that improve the client's experience with technology
You are to always ensure the safety of yourself, peers, clients and client's equipment when performing tasks in the First Focus office or at the client's premises
Requirements
2+ years of experience in computer networks, deployment, and systems maintenance
Aptitude for understanding cloud services, especially Microsoft 365
Thorough understanding of protecting information security of cloud services and local servers
Proficient in computer hardware configuration and technical terminology
Experienced in endpoint device management (MDM) configuration and fleet deployment
Network, security, or supported systems certifications are valued
Advanced troubleshooting experience with macOS and Windows operating systems
Advanced experience installing and configuring mainstream user software
Advanced experience with domains, DNS, mail accounts, and website hosting
Advanced routing, switching, and wireless diagnostic and troubleshooting skills
Advanced operational skills and certification in all supported vendor systems
Attention to detail and care when working with technical equipment or devices
Excellent written and verbal communication skills
Good interpersonal skills
Good problem-solving skills
Benefits Work will be performed from either the First Focus offices, or otherwise, onsite at the client location.
Working location Gold Coast office: Level 2, 140 Bundall Road, Bundall QLD 4217 Australia
Remuneration First Focus will remunerate between $85,000.00 and $95,000.00 gross per annum (plus superannuation), based upon certifications, experience, and skillset, for the Systems Administrator position.
Seniority level Associate
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
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