**Job Description**:
**About the role**:
You will support and lead a of approximately 30 community support workers who provide a wide range of in-home services to the elderly across the South West region of Adelaide
You will provide coaching, leadership, and guidance to the team with the purpose of achieving exceptional customer service to our valued customers and their families. You will ensure our employees are developed at all stages including recruitment, induction, buddy runs, and actively support safety and well-being initiatives. There is a large degree of admin related tasks (e.g. payroll, timesheets, invoices etc) so you will be pretty organised as week.
You will also mentor your team to drive positive change and ensure compliance to deliver exceptional outcomes for your team and our customers. You will have high-level interpersonal skills, with an ability to communicate across all levels.
We can offer a truly flexible/hybrid working environment. Your time will be split between the office in Wayville, in the field with your team and work from home when needed.
**About you**:
- Proven experience managing a large team (30+) within Aged Care, Community, a call centre, retail, hospitality, or similar industry.
- Previous experience within the Community/Aged Care industry would be great but not essential.
- Demonstrated people leadership experience with a strong ability to have difficult conversations and get the best from people.
- Strong time management, prioritization and initiative are essential.
- Exceptional communication and time management skills with an ability to work well under pressure.
- Strong passion for compliance and achieving customer satisfaction.
- Stakeholder engagement and problem-solving skills.
- Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.
**About KinCare**:
We have a 30-year track record of supporting older Australians to live independently. We're committed to improving the quality of life and health & wellbeing for our customers through tailored in-home care services.
It's really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.