Customer Service Specialist Role Overview
We're seeking a highly motivated, experienced and well-spoken Customer Service Specialist to excel in our dynamic environment.
* Provide exceptional support to customers via phone, email or other communication channels
* Communicate effectively to identify needs and resolve any concerns in a seamless customer experience
* Assist customers with account-related transactions, such as contributions, rollovers and withdrawals
* Offer factual information about superannuation without providing financial advice
* Resolve customer inquiries and escalate issues to the appropriate department when necessary
* Maintain accurate records of customer interactions and transactions
Key Responsibilities
* Customer Interaction: Engage with customers to understand their needs and provide solutions
* Transaction Support: Assist customers with account-related transactions
* Knowledge Sharing: Provide factual information about superannuation and related products
* Issue Resolution: Resolve customer inquiries and escalate issues when necessary
Benefits of Working with Us
* Dynamic Environment: Work in a fast-paced, innovative environment that encourages growth and development
* Collaborative Team: Join a team-first culture that values collaboration and mutual support
* Professional Development: Access training and opportunities for professional growth and development
What We Look For in Candidates
* Excellent Communication Skills: Ability to communicate effectively with customers and colleagues
* Problem-Solving Skills: Ability to analyze problems and provide effective solutions
* Attention to Detail: Maintain accurate records of customer interactions and transactions