Principal Project Manager
* Clerk Grade 11/12
* Full-time temporary - 12 months with the possibility of extension
* Parramatta location with hybrid working - weekly attendance required
About the team
This newly established team's purpose is to support the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.
Involving the consolidation and optimisation of systems and processes across the BPO team, the program will lead to improved operational effectiveness and a better customer and employee experience.
About the role
This role sits in the Business Process Operations (BPO) branch within Government Shared Services (GSS).
The Principal Project Manager (PPM) will lead and manage strategic and operational projects to optimise and streamline shared services operations and meet organisational objectives. The role considers the people, process and technology changes and manages an integrated delivery plan. With an understanding of the Machinery of Government its complex landscape, you will drive key strategic BPO priorities.
Recruitment process
We are currently running a recruitment for a Principal Project Manager role that is available within the BPO. The skills and experience required are below:
* Experience in leading large-scale projects that deliver financial, IT and service management transformations in a complex shared services environment with a diverse client base.
* An understanding of service management systems, platforms and IT environments within Government.
* An understanding of shared services processing operations, including payroll and financial services (e.g. Accounts Payable and Accounts Receivable) within Government.
* Experience achieving multiple project objectives with limited resources and tight deadlines whilst managing key interdependencies and balance competing demands and priorities.
* Experience driving the successful adoption of harmonised business transformation solutions, including flexible, scalable processes and technology that support efficient business operations.
* Experience in managing change impacts, risks, issues and inter-dependencies across multiple project streams and ensuring mitigations and change interventions are planned and deployed.
* Expertise in managing and navigating complex external client relationships and being able to bridge the gap between internal and external stakeholders through effective communication and reporting.
What we need from you:
To apply, please attach a copy of your CV and a cover letter outlining your relevant experience and capabilities.
For any enquiries, please reach out to talentgss@customerservice.nsw.gov.au
Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Zara Khalil via talentgss@customerservice.nsw.gov.au .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact talentgss@customerservice.nsw.gov.au or 02 9494 8351.
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