About Territory Surgical Supplies
We are the Northern Territory's largest distributor of medical products and services, with over 31 years of experience serving Darwin, Palmerston, Katherine, Alice Springs, Tennant Creek, and Gove Hospitals, as well as numerous local businesses and over 50 Clinics Remote Aboriginal Communities across a vast geographical area.
As a dedicated distribution channel of Medline Industries, one of the largest privately owned manufacturers and distributors of healthcare products globally, we are committed to advancing healthcare through our services.
Job Description
About the Role
This is an exciting opportunity to join our Darwin team as a Customer Service Representative on a full-time basis. As the first point of contact for our customers, your role will be varied and critical to supporting the rest of the team.
Responsibilities
* Manage all phone and email enquiries from both new and existing customers.
* Process customer purchase orders into the system.
* Respond to customer queries, concerns or problems effectively, escalating appropriately when required.
* Provide guidance and support for customers navigating online ordering including password resets.
* Work closely with the sales and operations team to find solutions for customers - this might be around stock, deliveries, pricing queries, urgent next day deliveries, item substitutes etc.
Desired Skills and Experience
What Will You Bring?
* Previous customer service experience is a must.
* Well-organised and self-disciplined to manage your workload.
* Excellent communication skills with the ability to build good relationships with customers.
* Enthusiastic and motivated team player.
What We Offer
* A learning culture with dedicated in-house training and study assistance.
* Enjoy 1 day of birthday leave and volunteer leave per year.
* Purchase annual leave scheme.
* Private health care discount with BUPA.
* Free partnership with Sonder - a leader in medical, mental health and safety employee assistance 24 hours a day 7 days a week.
* Novated leasing.
Belonging at TSS
We value every team member's contribution and strive to create a respectful, inclusive work environment where everyone can reach their potential and feel supported in their career growth.