Job Description
When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.
Am I suited to being a Business Support officer with APM?
Perhaps you are currently working as an Employment Consultant but would enjoy a role with more of an administration focus? What's important is that you have high attention to detail and have a passion for ensuring quality and integrity in everything they do.
Location: Bunbury, WA.
Role Overview:
We are currently seeking a highly motivated, detail-oriented, and professional Business Support Officer to join our dynamic team. This is a pivotal role that directly contributes to the accuracy, integrity, and contractual compliance of placements processed through PULSE and Workforce Australia.
The successful candidate will play a critical role in supporting Workforce Australia staff by offering expert guidance, timely feedback, and ensuring best practices are upheld across all placement-related activities. Your contributions will ensure both operational excellence and contractual compliance in line with internal and external standards.
A typical day will involve:
As a Business Support Officer, your duties will include but are not limited to the following:
* Accurately process, review, and verify employment placements in PULSE and Workforce Australia, ensuring data integrity and compliance with relevant Departmental policies and procedures prior to system confirmation.
* Provide timely, clear, and constructive support, guidance, and feedback to Workforce Australia staff in relation to the submission, management, and compliance of placements.
* Conduct regular internal audits to assess adherence to Employment Services (ES) contractual obligations and recommend corrective actions where required.
* Maintain an up-to-date and detailed understanding of the Workforce Australia contract, particularly in relation to placement and claim processes.
* Liaise effectively with internal and external stakeholders, demonstrating a high standard of professionalism, diplomacy, and customer service at all times.
* Manage centralised business support processes, ensuring tasks are completed efficiently and within defined timeframes, especially during high-volume periods (e.g., end-of-month or financial year-end deadlines).
* Contribute to continuous improvement initiatives by identifying process gaps, recommending improvements, and supporting implementation strategies.
* Maintain meticulous records and ensure all documentation is accurate, complete, and aligned with legislative and contractual requirements.
Essential Qualifications and Experience:
* A minimum of six (6) months' recent experience working within the Employment Services sector, with hands-on experience preparing and submitting placements through Workforce Australia or ESS Web.
* A sound understanding of the Workforce Australia contractual framework, including an awareness of claims and compliance processes (desirable but not mandatory).
* Proven ability to exercise sound judgement, discretion, and initiative, particularly when handling sensitive or complex placement matters.
* A strong commitment to accuracy, quality assurance, and data integrity across all work undertaken.
* Excellent time management, organisational, and prioritisation skills, with the capacity to meet competing deadlines in a high-pressure environment.
* Exceptional attention to detail and a methodical approach to task execution.
* Demonstrated flexibility and adaptability to work varied hours during peak operational periods, as required.
What We Offer
* The opportunity to join a supportive and inclusive team that values collaboration, integrity, and continuous improvement.
* Ongoing professional development opportunities and potential pathways for career progression within the organisation.
* A role that makes a meaningful contribution to the quality and integrity of employment services across Australia.
To be considered, you will have...
* Eligibility to work in Australia
* A current driver's licence and a comprehensively insured vehicle
* A MyGovID (Standard level)
* Willing to complete a National Police Check
* Able to pass a Working with Children Check
* Available to work Full-Time Monday to Friday 8:30am - 5:00pm
The work you do is Momentous Enjoy our employee benefits…
* EAP | Employee Wellbeing Program
* Paid Cultural and Ceremonial Leave
* Purchased Annual Leave
* Paid Parental Leave
* Service recognitions
* APM Family Hub
* Maxxia | Vehicle salary packaging
About APM Group
When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.
Join us as we continue to enable better lives