Job Opportunity
We are seeking a highly skilled and experienced Customer Service professional to join our team in a leadership role. As a key member of our organization, you will be responsible for guiding your team to excel professionally and ensuring seamless branch operations.
* Utilize expertise to mentor representatives in identifying client financial needs
* Maintain strong relationships with clients and provide exceptional service
* Manage customer complaints concerning transaction and retail banking services
* Develop an action plan with the Branch Manager and ensure successful implementation
Requirements:
* Bachelor's degree or college diploma and 4-6 years of experience
* Proven experience in personnel management and coaching
* Experience in business development and customer service
* Knowledge of financial products and services
Benefits:
* Competitive compensation package
* Flexible benefits to promote employee wellbeing and family support
* Generous pension plan
* Employee Share Ownership Plan
Work Environment:
Our collaborative work environment and cutting-edge tools foster a positive employee experience. We actively engage with employees' ideas and encourage regular feedback and ongoing communication.