CSR Marketing Coordinator (with Admin Support)
We're looking for a motivated CSR Marketing Coordinator to help keep our team booked solid and our brand growing. This hybrid role blends inbound customer service, marketing coordination, and light admin/dispatch support.
What You'll Do
* Answer calls, qualify needs, and convert enquiries into booked jobs using proven scripts.
* Keep technicians booked ahead with clear scheduling and follow-up calls.
* Coordinate marketing activities: social posts, email/SMS campaigns, website updates, and reputation management.
* Assist with admin/dispatch tasks like lead coordination, quote follow-ups, and tidy records.
What Success Looks Like
* More jobs booked from the right leads.
* Happy customers who leave 5-star reviews.
* Marketing delivered on time with clear reporting.
* A steady pipeline that keeps our technicians productive.
What We're Looking For
* 2–4 years in a marketing or CSR role (service/tradie background a plus).
* Confident on the phone with strong communication skills.
* Comfortable with CRM/email tools, social platforms, and basic website updates.
* Organised, proactive, and customer-first.
This is a growth role with real impact—your work directly drives revenue, customer experience, and team success.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a marketing coordinator?
* How many years' experience do you have in a marketing role?
* Do you have experience in administration?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
What can I earn as a Marketing Coordinator
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