It operations manager

IT Operations Manager Position

This is a leadership role that oversees the delivery of secure, high-quality, and highly available IT support and infrastructure operations.

* Lead operational teams to deliver excellent performance and customer experience through implementation of best practices.
* Oversee the design and maintenance of IT infrastructure, including servers, networks, storage, and cloud services.
* Ensure high availability, performance, and security of infrastructure systems, including planning for resilience and testing.
* Organise on-call coverage for out-of-hours emergency support to ensure continuous service delivery.
* Drive excellent customer service and user satisfaction by developing and implementing KPIs.
* Manage budgets and supplier relationships for IT services and hardware.
* Develop and execute IT strategies aligned with business objectives.
* Mentor and develop team members to improve skills and knowledge.
* Collaborate with cybersecurity teams to enforce IT security policies and processes.
* Strong leadership and management skills.
* Experience in IT operations and infrastructure management.
* Knowledge of ITIL best practices.
* Understanding of IT infrastructure, including servers, networks, and cloud services.
* Ability to plan and implement changes to improve service delivery.
* Opportunity to work with a talented team of professionals.
* Chance to develop and execute IT strategies that align with business goals.
* Chance to mentor and develop team members.