Correctional centres are responsible for the delivery of custodial services across Queensland. People in custody are supervised in either high or low security correctional centres. High security centres provide for the management and rehabilitation of adult prisoners held in secure custody correctional centres across Queensland.The Service Delivery Support Officer manages scheduling and coordination of all courses and prisoner services for the Correctional Centre including support services for classroom and other educational facilities.In This Role You WillEstablish key communication processes to coordinate links between the correctional centre, service providers and probation and parole services to ensure appropriate services and support are being providedMonitor and analyse data to ensure identification and allocation of prisoners to the appropriate services, both internal and externalCollation and provision of data and reports on service delivery performanceEstablish effective working relationships between QCS and service providers to support the release planning processProvide guidance to contracted service providers in relation to identified service delivery needsContribute to the ongoing review of the service delivery through monitoring the efficiency and relevance of service provision, identifying any gaps in service delivery and advising on improvementsLiaise with service providers in relation to induction training, custodial awareness training, criminal history checks, security access to centre, room setup, and resource requirementsProvide ongoing support and practical assistance to external and internal service providersMaintain waiting lists for programs and courses outside of those managed centrally, including programs and services for prisoners on remand and those with short sentences.Schedules and notifies prisoners of course/service allocation and responds to queries in relation to availabilityAllocation of prisoners to programs including making offers and recording outcomesManage schedules and any scheduling tool for classrooms and other educational/program areas, including development of master schedule and setup informationMaintains up to date and accurate records of program and service participation including in the Integrated Offender Management system (IOMS) and/or alternate systems as requiredCarry out administrative duties as requestedProvide information technology support and undertake device security checksEnsure the security and confidentiality of QCS property and informationApplications to remain current for 12 months.Occupational group Community Care
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