We are seeking a friendly, professional, and proactive Guest Service Agent to join our team in a luxury 5-star environment.
Your Role
• Assist guests with reservations, check-in, and check-out
• Handle guest enquiries, requests, and special arrangements
• Provide information about hotel facilities and local attractions
• Ensure accurate billing and payment processing
• Liaise with housekeeping and maintenance to ensure the property is always guest-ready
• Address and resolve guest concerns promptly and professionally
• Maintain professional presentation and excellent communication at all times
About You
• Previous hospitality experience is essential; hotel guest services experience is a plus
• Strong 5-star customer service skills with a genuine commitment to guest satisfaction
• Excellent organisational skills and attention to detail
• Ability to coordinate multiple teams and tasks efficiently
• Proficiency in reservation management software (training provided)
• Flexible to work weekends as part of your role
Why Join Us
• Work in a prime Noosa location, steps from the beach, cafes, and boutique shopping
• Be part of a supportive, high-performing team
• Opportunity to develop your hospitality and management skills in a luxury environment
If you are passionate about hospitality, enjoy working in a fast-paced, 5-star environment, and thrive when delivering exceptional experiences, apply now to join our team