The opportunity
Delaware North Australia is hiring a full time Assistant Outlet Manager for our Rustica venue at Melbourne Airport! We're looking for someone who's passionate about delivering outstanding guest service, with a positive attitude and a drive to create unforgettable experiences.
In this role, you'll support the manager in overseeing daily operations, managing staff, boosting revenue, and exceeding guest expectations. This is your chance to lead a dynamic team, showcase your skills, and make a real impact. Your input will be key to our success, and you'll build a reputation as the best in the business!
What we offer
* Free staff car parking
* Discounted food and beverage purchases across our outlets
* Airport ASIC pass valid for 24 months
* Reward and Recognition program
* Training and development opportunities
* Being part of a global company opens doors to various possibilities across our network of Australian and international resorts, airports and stadiums
What will you do?
* Assist in managing the daily operations of the venue and ensure all tasks are completed efficiently
* Focus on guest satisfaction through exceptional service delivery
* Achieve financial targets, manage budgets, control stock and oversee labour
* Ensure adherence to OH&S and food hygiene standards
* Support, develop and lead a diverse team with a strong emphasis on training to exceed guest expectations
More about you
* Previous supervisor/manager experience in a fast-paced cafe environment
* Responsible Service of Alcohol Certificate
* Food Safety Certificate
* Passion for the hospitality industry with a guest-focused, energetic and self-motivated approach
* Strong people leadership skills
* Experience in recruiting, mentoring, training and developing teams
* Strong communication skills
* Ability to work a 7-day rotating roster
Who we are
Melbourne Airport serves as a primary transportation hub in Australia, facilitating travel for millions of passengers each year. The airport features a range of amenities, including lounges, dining options, shopping outlets, and traveler services. You will be part of an industry-leading team that shapes the travel experience for countless guests.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Together, we're shaping the future of hospitality - come grow with us!
At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.