Job Description
Our Houseperson is responsible for carrying out allocated cleaning duties, achieving established standards of cleanliness, and supporting our Room Attendants with delivery of linen and supplies, stripping beds and collecting rubbish. Our goal is always to provide a welcoming environment, to exceed our guests' expectations and present our hotel to a high standard.
Responsibilities
* Assist the Housekeeping team through the delivery of all hotel line, chemicals, laundry, deliveries and heavy/lifting work.
* Ensure security of all keys and equipment and strictly follow guest confidentiality policies.
* Ensure high standards of property presentation, hygiene and cleanliness as well as economic use of chemicals and linen. This includes the presentation of our outdoor areas and carpark.
* Ensure all equipment is cleaned correctly, that storerooms and trolleys are kept neat and in good working order.
* Ensure all corridors are free of trays, linen trolleys or linen cages.
* Assist with the removal of rollaway beds and cots.
* Assist guests with general enquiries.
Qualifications
* Service oriented with great attention to detail.
* Have the ability to work a rotating roster including weekends and public holidays.
* Good interpersonal skills with the ability to communicate with all levels of team members.
* Physical ability to lift and carry items up and down stairs, and to handle full linen trolleys.
* Demonstrated ability to comfortably take initiative and work as a team.
* Demonstrated time management skills.
* Knowledge of appropriate chemicals for cleaning purposes, ensuring safe work practices are always adhered to.
This is a physically demanding role, so a good level of fitness is important. As a casual position employed under the Hospitality Industry (General) Award, your base hourly rate will be $25.85 plus applicable casual loading.
Benefits and Perks
* Accommodation and food & beverage discounts in Accor hotels worldwide.
* Pathways for career advancement and personal development within Accor, with our digital and face-to-face learning offerings.
* Extensive employee benefits & special rates with our partnership brands, and free dry‐cleaning services and discounted employee meals at Novotel Melbourne South Wharf.
* Employee Recognition Programs including a complimentary hotel stay on each anniversary.
* Employee Assistance Program available to all employees and family members.
Why Work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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