Do you have a natural ability to build connections with people and a passion for providing an exceptional customer experience? Are you known for your curiosity and ability to think outside the box to solve problems? Do you love having variety in your day and thrive in a positive environment with high performers? If you answered a big resounding YES to these questions, it sounds like we have the perfect role for you! MECCA Brands has experienced exceptional growth in the past five years, and we’re looking for the right people to help us deliver industry-leading customer experience in our Customer Care team.
We have Full-Time (38 hours per week) roles available, offering a consistent weekly roster, including one weekend shift each week. These roles are based in our Support Centre in Richmond, with a 50% hybrid working model that provides the work-life balance you may be seeking.
Key Dates:
Available to attend one Assessment Centre session on Tuesday 10th June 2025. Each session will run for approximately 2 hours, with two timeslots to choose from: 9:30am or 12:30pm.
Available to commence your new role on Monday 21st July 2025.
Available from Monday 21st July – Friday 8th August, 9:00am – 5:00pm, for your three-week induction in MECCA Support Centre, Richmond. Beyond Friday 8th August, you will only be required to be available for your rostered hours.
The Role You Could Play
Customer Care Specialists are responsible for delivering the ultimate customer experience that MECCA customers have come to expect. You will interact with our customers across phone, email, and live chat. In this role, you will be answering a variety of inbound customer queries, using your training and resources to be informative and solutions-oriented.
Every day will look different, as you move from questions on our loyalty program, delivery investigations, returns, and service booking requests. Every interaction will require you to be empathetic, to think on your feet, and be focused on delighting our customers. You will work both independently and as part of a team, leveraging the experience and knowledge of other team members to find the right solution for our customers.
Training and Development
We will provide you with the training and resources you require to succeed in your new role, including a three-week induction program with on-the-job training and sessions run by our training facilitator. You will have regular 1:1 sessions with your Team Leader, as well as monthly team meetings to stay up to date on what’s happening in the business. As you progress in your role at MECCA, you will work with your Leader to create a personalized development plan to build a long-lasting career with Australia and New Zealand’s most beloved beauty destination!
What You Will Bring
At MECCA, we live and breathe our values and do whatever it takes to embrace a positive and energetic culture. We are looking for someone that always does what’s right by the customer and champions service experience, while also maintaining knowledge of our products, services, policies & procedures.
Our perfect Customer Care Specialist candidate has:
Previous contact/call centre experience
A true passion for providing exceptional customer experience and demonstrating authenticity and empathy in all customer interactions
A motivated, can-do attitude, and maturity & resilience to work autonomously as well as part of a team
Strong problem-solving and decision-making skills and drive for continuous improvement
A friendly, calm, and professional manner when dealing with customers
A commitment to learning, growing, and challenging themselves
Fantastic written communication skills, including great spelling & grammar
Strong technical skills including proficiency in Microsoft Office Suite and familiarity with ERP & CRM systems
Ability to quickly learn new technology
Your Life At MECCA
While we are focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team guided by our MECCA values, motivated each day to be solutions-focused, innovative, collaborative, and adaptable, with a bit of fun along the way!
Some of our team member benefits include:
Professional development programs and digitized learning offerings
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Quarterly product allowance
Up to 40% discount
Benefits are subject to company policy, as updated from time to time.
We also love to celebrate, surprise, and delight our team. To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca, and for current opportunities, visit http://www.mecca.com.au/careers.
Applications close Sunday, 25th May 2025.
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