As a highly skilled Desktop Support Engineer, you will play a vital role in maintaining the smooth operation of our IT systems.
Key Responsibilities
* Own incidents and requests to SLA using ITIL practice for incident, problem, change and knowledge.
* Build, configure, upgrade and decommission Windows endpoints to SOE/MOE standards.
* Administer Intune or MECM for enrolment, policy and application deployment.
* Support VIPs and senior leaders with calm, proactive communication.
* Keep printers, desktop telephony and meeting rooms running smoothly.
* Maintain tidy tickets, accurate asset records and short, reusable knowledge articles.
* Assist with relocations and small rollouts while keeping BAU green.
* Work safely in clinical areas and follow site access and security rules.
What Success Looks Like
* P1/P2 SLA compliance back on target for your sites and the aged queue materially reduced.
* Three to five concise knowledge articles published for repeat issues.
* One contained improvement shipped (for example, print queue clean-up, Intune compliance uplift for a device cohort, or a refreshed SOE app set for a ward).
* Clear handover notes so the team can sustain momentum.
Requirements
* Senior desktop support experience in large or multi-site environments.
* Strong Windows endpoint skills, SOE/MOE and lifecycle management.
* Hands-on Intune or MECM, plus AD/Entra ID and Microsoft 365 admin.
* ServiceNow (or similar) with disciplined ticket and stakeholder comms.
* Confidence with boardrooms/exec support, AV and Teams Rooms.
* Solid network basics (DNS, DHCP) and a current driver license for site travel.
Preferred Qualifications
* Hospital or government experience.
* Jamf or mixed Windows/Mac fleet exposure.
* Packaging experience and change approvals in an SOE environment.
Compliance and Safety
* Ability to meet standard public sector onboarding checks.
* Respirator fit-testing may be required in some clinical areas; you must be clean-shaven when a respirator is in use.
Contract Details
* Six-week contract, immediate start. Possibility for extension.
* Primarily remote role with some travel to Wollongong required.
To be considered for this opportunity, please click the apply button or contact Dean Khan on +612 9464 5515 and quote the job reference number.
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, please contact me on the above contact details.