Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. The principal activity of Stellantis is the design, development, manufacture and sale of automobiles bearing its 16 brands of Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS, Fiat, Fiat Professional, Jeep, Lancia, Maserati, Mopar, Opel, Peugeot, Ram and Vauxhall.Benefits:Hybrid working environmentCollaborative and supportive teamScope to learn and grow within the automotive industryJob Description:Stellantis Australia is seeking to engage a dedicated and process-driven Business Analyst to oversee day-to-day supplier management activities within the Customer Care team.Key Responsibilities:Customer Care Call Centre 3rd Party ProviderReceive and submit purchase requisition requests from various departments and individuals within the organisation and monitor status of purchase requisitions throughout the procurement process;Review and authorise reimbursement/refund requests with Customer Care DOA.Manage customer reimbursements by carefully reviewing and processing invoices against internal processes;Prepare call centre performance reports by collecting, analysing, and summarising data and trends to drive continuous improvement across the Customer Care division;Ensuring tracking of and adherence to performance KPIs;Partner with relevant internal departments to set up new user accounts and access permissions for various systems, including email, intranet and specialised CRM software;Manage ad hoc and out of scope requests from other departments;Roadside Assist 3rd Party ProviderReview call centre performance reports, analyse and summarise data and trends;Receive and verify incoming invoices; check for discrepancies such as pricing errors, incorrect billing information and quantity discrepancies; assign appropriate account codes or cost centres to each invoice for allocation and tracking of expenses; route invoices through approval workflows, monitor and track the progress of invoice payments and coordinate payments in accordance with payment terms;Serve as a point of contact for vendor enquiries relating (but not limited to) invoice status’, customer complaints, authority for ad hoc services and out of scope requests;Manage system and process improvement initiatives with key Roadside Assistance stakeholders, with the view of improving CX;Involvement in connected vehicle discussions.Service Loan Vehicle 3rd Party ProviderManage and partner closely with Stellantis Australia’s Third Party Loan Vehicle provider to monitor external loan vehicle volume and spend; identify and resolve problems relating to service delivery;Receive and verify incoming invoices; check for discrepancies such as pricing errors and incorrect billing information; assign appropriate account codes or cost centres to each invoice for allocation and tracking of expenses; route invoices through approval workflows, monitor and track the progress of invoice payments and coordinate payments in accordance with payment terms;Serve as a point of contact for vendor enquiries relating (but not limited to) invoice status’, customer complaints and authority for ad hoc services;Requirements:Minimum QualificationsBachelor Degree level qualified – requiredMinimum Experience1 year or more in a Customer Care role (preferred)SAP experience (preferred)Job-Specific SkillsAn understanding of the automotive industryExcellent interpersonal and communication skills – verbal and writtenExcellent influencing and coaching skillsSolutions drivenHighly organised with excellent attention to detailPractical problem solving skills with an operational focusFlexible to undertake varying work with changing priorities in a dynamic fast paced environmentApply:To submit your expression of interest, please apply directly through LinkedIn.At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. As we only want to know why you’re great for this role, feel free to avoid personal information, such as age, picture and marital status, in your CV. We want to provide you with a great candidate experience, so please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.Stellantis Diversity & Inclusion: https://www.stellantis.com/en/responsibility/diversity-and-inclusionOur Employee Make the Difference: https://www.stellantis.com/en/careers/work-with-us
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