About us
Bondi Eye Doctors is a modern ophthalmology practice made up of 8 ophthalmologists and a highly skilled clinical and administrative team. We provide specialist care across cornea, cataract, refractive, retina, oculoplastics, paediatrics, glaucoma, and neuro-ophthalmology.
We pride ourselves on being well-organised, supportive, and patient-focused, with strong systems, clear leadership, and a collaborative team culture.
About the role
A patient‑focused role within a supportive specialist team, ideal for someone who values professionalism, teamwork, and exceptional patient care. You'll join a fast‑moving but well‑supported ophthalmology practice as part of a team of three medical administrators, working closely with ophthalmologists, orthoptists, and the wider clinical team. Reporting directly to the Clinic Director, you'll benefit from clear structure, guidance, and ongoing support.
This is not a retail‑style reception role—attention to detail, calm communication, and a high level of professionalism are essential.
Working Hours
* Monday to Friday only
* No weekends or public holidays
* Clinic hours are generally 7:30am – 5:00pm
* Shifts are rostered within these hours, with occasional early starts or later finishes depending on clinic schedules
Key Responsibilities
* Being the first point of contact for patients and visitors to the practice
* Managing appointments, patient check-ins, invoicing, and payments
* Accurately maintaining and updating patient records within the patient management system
* Responding to phone and in-person enquiries in a professional and empathetic manner
* Supporting smooth clinic flow and escalating issues appropriately
* Ensuring reception and waiting areas are kept clean, organised, and welcoming
* Assisting with general administrative tasks as directed by the Clinic Director
About You
You are organised, reliable, and comfortable working in a busy medical environment.
You will have:
* At least 1 year of experience in medical administration or medical reception (essential)
* Strong interpersonal and telephone communication skills
* Excellent attention to detail and accuracy
* Ability to multitask and remain calm under pressure
* Confidence working both independently and as part of a team
* Proficiency with Microsoft Office
* Experience with Genie patient management system (highly regarded but not essential)
* A professional, patient-centred approach
* A current (or willing to obtain):
* National Police Check
* Working With Children Check
What We Offer
* Full training and structured onboarding
* A supportive and collaborative admin team
* Clear leadership and day-to-day support from the Clinic Director
* Exposure to a wide range of ophthalmology subspecialties
* Opportunity to develop your skills and progress within a specialist medical practice
* A convenient location in Westfield Bondi Junction, directly connected to public transport
How to Apply
If this role aligns with your experience and what you're looking for in your next position, we'd love to hear from you.
Please apply via Seek and include:
* Your current CV, and
* A brief cover letter outlining your medical administration experience and why this opportunity interests you.
Applications will be reviewed confidentially.