We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travellers worldwide.
If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our team as the Customer Liaison Agent today!
Are you what we are looking for?
Do you have lending and/or sales experience?Do you love to talk to people about holidays?
We are looking for individuals who can make finance fun for our owners!
In this role you will be responsible to provide face to face (virtual) and over the phone exceptional service to our internal and external clients at all times. The role includes but is not limited to:
Assisting our clients to complete loan applications and gather supporting documents;
Ensuring all relevant documentation is complete and accurate while showing excellence in customer service and a demonstrated ability to work to tight timelines;
Reviewing and perform credit unsuitability assessment for loan applications.
How You’ll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
Discounted hotel stays across Australia, Fiji, New Zealand
Subsidised private health cover
Birthday leave
Modern office environment
Professional development funding
What You’ll Bring
To be successful in this role, you will have:
Experience with loan application OR in a finance-based role (preferred but not essential)
Experience collecting customer information with excellent accuracy
Excellent communication skills including, phone manner, verbal and written communication
Ability to communicate with internal and externally in a professional manner
Previous experience in a call centre environment would be preferred but not essential
Demonstrate good organisational and time management skills
Effectively work under pressure and be able to meet deadlines and KPIs as set by the Team Leader
Proven skills in attention to detail and accuracy of work produced
Sound ability in Microsoft Office and ability to learn internal systems
Ability to work as a team player, be supportive of co-workers and be willing to contribute to a positive working environment
Must pass a police check. Employment is contingent upon successful completion of this check, which includes a review of any criminal records.
Where You’ll Begin Your Journey
Travel + Leisure Co. develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific.
Travel + Leisure Co. is the world’s largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines.