Customer Service Coordinator – Aquatics
* Oversee Bayside Councils two Aquatic Centres at Bexley and Botany
* Serving the community ensuring quality customer service and safety to patrons
* Ongoing permanent opportunity, 35hr pw
Our team
At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.
The City Life Directorate delivers personalised and public services to enhance community life, including family, children, aged, leisure and cultural services.
Aquatic Centres
Bayside Council operates two Aquatic Centres, Angelo Anestis Aquatic Centre (Bexley) and Botany Aquatic Centre. Angelo Anestis Aquatic Centre was opened in 2016 after undergoing a major redevelopment and Botany Aquatic Centre is currently undergoing redevelopment and is due to open in Summer 2027/28. The Aquatic Centres include both indoor and outdoor pools, grandstand, gym and group fitness spaces, community and retail spaces, kiosk, and aqua play facilities.
About the role
Reporting to the Aquatic Centres Manager, this role leads the customer service and kiosk operations teams to deliver exceptional front-line service, maximise customer satisfaction and retention, and ensure safe, efficient, and high-quality facility operations across the Aquatic Centres. The role is also responsible for developing staff capability, improving systems and processes, and ensuring alignment with Council’s customer experience values and operational standards.
This is an exciting opportunity for a customer service professional to enhance and embed the systems required for the optimal operation of Angelo Anestis Aquatic Centre, before focusing on developing systems, processes, and a capable team to open and operate Botany Aquatic Centre. If you are looking to progress your career, contribute to an exciting new project, and make a real difference in your community, this is the role for you!
This position will initially be based at Angelo Anestis Aquatic Centre however the successful candidate will be required to oversee the Customer Service across both Aquatic Centres.
You can also expect to:
* Lead and develop Aquatic Centre teams to deliver a consistent, high-quality customer experience aligned with Council values.
* Oversee front-of-house operations including admissions, memberships, learn-to-swim enrolments, kiosk operations and presentation standards.
* Implement and monitor customer service systems, processes and operational standards to drive efficiency, consistency and continuous improvement.
* Manage team resourcing, performance, training and development to ensure safe, compliant and customer-focused operations.
* Monitor financial and service performance, including cash handling, point-of-sale systems and revenue from admissions and kiosk sales.
* Work collaboratively with internal teams to promote programs, events and customer retention initiatives.
* Respond to customer enquiries and complaints in a professional, timely and solutions-focused manner.
* Prepare service performance reports and contribute to budget planning and operational improvements.
* Ensure compliance with Council policies, procedures and legislative requirements, including WHS, child safety and food safety.
About you
We are looking for a someone who has:
* Tertiary or other qualifications and/or equivalent experience in a relevant field.
* Current First Aid and CPR Certificate.
* Current Working with Children Check.
* Current Driver’s Licence Class C, or willingness to obtain.
* Ability to work flexible hours, including early mornings, evenings, and weekends. However, commencing and finishing times will be flexible and depend on operational needs.
* Experience in administering aquatic and leisure centre software and systems.
* Experience in staff management including rostering, recruitment, and performance management
Our benefits and culture
As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external.
On top of the competitive salary, our people enjoy:
* 3 extra days off during Christmas each year
* 15 days sick leave each year.
* 2 days health and wellbeing days each year
* Generous parental leave entitlements for both parents
Apply now
Before submitting your application, please take the time to read the Position Description by clicking the paperclip button located in the top right section of this page. Please use MS Edge or Google Chrome to submit your application. If you have any issues opening the link, please
Closing Date: Wednesday 11 February 2026.
Salary range: $104,848 - $117,430 pa + 12% superannuation
Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.
Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence.