OverviewWe are looking for customer service professionals to express interest in future roles in our Bridgetown and Manjimup Multi Channel Branches.What is a Multi Channel Branch?
Our Multi Channel Branches offer a agile work environment that blends in-person customer service with digital support.
Depending on the branch and the day, you may spend part of your time assisting customers face-to-face in the community, and part of your time supporting them via phone or digital channels in a contact centre-style setting.
This structure allows for variety in your day and the opportunity to build skills across multiple service channels.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.ResponsibilitiesAssist customers with general banking transactions, answering questions and queriesBuild a personal connection with customers through meaningful conversations face to face and through our direct channelsWork with customers to use our in-branch technology and digital banking optionsComplete Financial Health Checks to assess customers' financial needsProcess applications for personal loans, credit cards and associated productsUse tools to capture customer feedback and take action to correct any service breaks to drive improvementBe provided with continuous training and development to support your career aspirationsRequirementsA passion for delivering outstanding customer service with every interactionThe ability to have great conversations and confidence to ask challenging questionsProblem solving attitude and curiosity in finding the right solutionsAn open approach to learning new things and goal orientedAn ability to work collaboratively as a team to deliver a seamless customer experienceAdditional InformationDon't wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply.If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users.
If you require additional support please contact HR Direct at 1800 989 696.Advertising End Date: 10/10/2025
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📌 Expression Of Interest - Bridgetown And Manjimup Branch Based Customer Service
🏢 Commonwealth Bank
📍 Manjimup