Seasonal Guest Services Host
Location: Village Roadshow Theme Parks – Movie World / Wet ‘n’ Wild, Oxenford, Gold Coast, Australia.
Employment type: Temporary (Fixed Term to 29 April 2026).
Pay: $35.23 per hour (Casual).
Village Roadshow Theme Parks are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.
The Opportunity
You will participate in the day‑to‑day operation of the Guest Services Office at Movie World and Wet ‘n’ Wild Gold Coast by answering guest queries, resolving and following up complaints, and responding to and participating in emergency situations.
Your Day to Day
- Previous experience in a similar role, with a professional attitude and exceptional level of customer service essential
- Organised individual with robust administrative skills
- Proven conflict resolution and complaint handling skills
- Ability to use initiative to solve problems quickly and efficiently
- Advanced interpersonal skills both written and verbal
- Team focus with a high level of confidentiality
- Cash handling experience essential
- Must be able to work on any day, including weekends, evening functions and school holidays
- Ability to work across VRTP properties
What You’ll Bring
- First Aid and CPR – essential
- Prior experience in a similar front‑of‑house operational role would be an advantage
- Always communicate professionally and effectively with guests
- Demonstrated experience in dealing with guests with injuries
- Ability to navigate the Accesso system an advantage
Perks
- Unlimited free entry to our amazing theme parks
- Earn complimentary passes for family and friends
- Enjoy discounts on food & beverage, retail and animal experiences
- Enjoy a wide variety of discounts throughout our properties and access to the Village Employee Benefits App
- Exclusive and unique team member events and awards
- Reward and Recognition incentives and prizes
- On‑site Wellbeing Team and access to an Employee Assistance Program with 24/7 support
- Opportunity for professional development & internal training – we strive to grow our talent!
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