About Veridapt
Veridapt is a global leader in energy monitoring and asset optimisation solutions. We support customers worldwide through innovative technology, strong engineering capability, and a commitment to continuous improvement and customer excellence.
Our solutions are deployed across mining, rail, transport and industrial sectors — helping customers optimise assets, improve safety and drive operational efficiency.
The Opportunity
We're looking for a technically strong and customer-focused Support Engineer to join our Customer Success team in Chatswood.
This role sits at the intersection of hardware, software and cloud systems. You'll work closely with customers, field teams and internal stakeholders to diagnose, troubleshoot and resolve technical issues within SLA KPIs — ensuring our customers experience reliable, high-performing systems.
If you enjoy problem-solving, investigating root causes, and becoming the go-to technical expert — this is the role for you.
What You'll Be Doing
Technical Support & Troubleshooting
* Advanced troubleshooting of software, hardware and system-level solutions
* Diagnosing cloud connectivity, data sync and networking issues
* Performing root cause analysis using logs, alerts and monitoring tools
* Supporting on-site technicians and technical partners
* Managing incidents and resolving tickets within SLA KPIs
* Escalating issues appropriately via Jira and internal processes
* Participating in agreed on-call rotations
System Deployment & Upgrades
* Managing deployments and upgrades of Veridapt applications
* Performing firmware upgrades and patching (Veridapt & third-party hardware)
* Supporting staged rollouts, rollback validation and regression testing
* Applying structured change management processes
Continuous Improvement
* Identifying and logging product improvement ideas
* Supporting product team with testing and proof of concepts
* Contributing to retrospectives and process improvements
* Identifying customer growth or upsell opportunities
Knowledge Sharing
* Creating technical documentation and support guides
* Delivering training to end users and technical partners
* Contributing to our internal knowledge base
About You
You're technically capable, commercially aware and genuinely customer-focused.
We'd love to see:
* Degree in Systems, Electrical, Electronic or Mechatronic Engineering
or Cert IV+ in IT, Computer Science, Networking or equivalent
* Experience with process control & instrumentation (flow meters, tank level gauges, RTDs etc.)
* Strong networking fundamentals
* Exposure to Linux and scripting
* Experience in customer-facing or field-based roles (highly regarded)
* Exposure to IoT, mining or rail industries (desirable)
* Strong troubleshooting mindset and attention to detail
* Clear communication skills (written and verbal)
* Experience using ticketing systems and tools like Jira
Fresh graduates with relevant technical exposure are encouraged to apply.
Working at VERIDAPT
Our benefits for employees include:
* Hybrid working with laptop supplied
* $299 annual wellbeing allowance
* 2 additional days of leave – VERI GOOD Days to support charity work or your own wellbeing / mental health
* Additional 2–4 weeks of paid parental leave on top of legislated parental leave
* Free professional Employee Assistance Program for mental health support
* $3,000 employee referral bonus
* Inclusive Fun Club organising regular activities and events
* Virtual and in-office training and development opportunities
If you're ready to take ownership, solve complex technical challenges and support cutting-edge energy monitoring systems — we'd love to hear from you.
Apply now.