The Customer Care Officer Role
This is a critical position within our clients' Customer Care Team, serving as the initial point of contact for their community across various channels, including in-person, phone, and email.
Key responsibilities include prioritizing a seamless customer experience, resolving issues efficiently, and maintaining consistency and excellence in service delivery.
About the Role
We are seeking highly motivated individuals dedicated to delivering exceptional customer service as they expand their newly established contact centre.
Key Skills and Experience
* Communication skills: Effective verbal communication to interact with customers professionally and resolve their inquiries.
* Customer service orientation: Ability to understand and address customer needs promptly and courteously.
* Problem-solving skills: Capacity to analyse issues and provide appropriate solutions efficiently.
* Adaptability: Flexibility to handle various customer situations and adapt to different scenarios or changes in procedures.
* Stress management: Capability to remain calm and composed under pressure to maintain quality service during busy or challenging periods.
What's on Offer
* A 2-year fixed term contract with competitive remuneration and benefits.
* Ongoing professional development opportunities to enhance your skills and career progression.
* A supportive work environment that values diversity and inclusion.
Requirements
* Availability to work Monday to Friday from 8:30am to 5:00pm (No weekend work).
* A current Australian driver's licence.
* Ability to obtain a police check.
* Status as an Australian citizen or permanent resident.
What We Look For
* At least 3 years of experience in a similar role.
* Strong communication and problem-solving skills.
* A positive attitude and strong work ethic.