Quality Specialist Job Description
This is a dynamic, dual-role position combining Quality Control Chemist (80%) and Quality Engineer (20%) responsibilities. You will lead testing, analysis, and problem-solving efforts to support Operations, Technical, and Sales teams.
* Key Responsibilities:
* Perform routine and non-routine testing of production batches, customer samples, and effluent treatment plant samples, ensuring timely and accurate results and compliance with internal standards and environmental regulations.
* Investigate out-of-specification results, unusual batches, and First Time Right improvements, collaborating closely with Product Development and Technical teams to drive process enhancements.
* Oversee the calibration, maintenance, and functionality of laboratory equipment; prepare reagents and stock solutions; manage the chemical store and retain sample program with ongoing documentation and register reviews.
* Prepare and manage laboratory documentation, including manuals, test methods, training records, and reports; issue Certificates of Analysis and Certificates of Conformance for outgoing products.
* Coordinate the procurement of laboratory consumables and external contractor services for testing, equipment calibration, and maintenance, ensuring continuous lab operation.
* Support Statistical Quality Control activities, chair monthly Statistical Process Control meetings, and participate in Failure Modes and Effects Analysis, Management of Change, and New Product Introduction processes, including the preparation of PPAP documentation.
* Assist in the investigation and resolution of customer complaints through the Customer Complaint Management System and Corrective and Preventive Actions; manage Non-Conformance Material Reports through to closure.
* Actively support internal audits, Measurement System Analysis, and 5S workplace organization practices; contribute to the rollout of quality programs and initiatives led by the Quality Manager and Product Development Integration teams.