As a skilled Information Technology specialist, you will be instrumental in delivering cutting-edge IT solutions to businesses across the board.
We are seeking a proactive and dedicated individual to join our ranks in providing top-tier IT services.
Key Responsibilities:
* Maintain exceptional client support standards synonymous with industry benchmarks.
* Efficiently manage incoming client calls and tickets, ensuring accurate documentation and timely resolution.
* Serve as a reliable contact point for all client IT inquiries, maintaining transparent communication and managing expectations effectively.
* Take the initiative in monitoring and sustaining client IT frameworks, contributing to the enhancement of operational procedures and processes.
Essential Skills and Qualifications:
* Previous experience (1-2 years) in a tech support or similar role is required.
* Open to IT graduates with relevant qualifications.
* Knowledge of IT Service Management tools and ITIL frameworks is highly desirable.
* Relevant tertiary IT qualifications or industry-specific certifications are essential.
* Experience in remote support within a Remote Desktop Services setting is advantageous.
About the Opportunity:
This is a sterling opportunity to be part of a dynamic organization during a thrilling phase of growth and innovation.