Customer Service Representative
About the Position
We are seeking a dedicated Customer Service Representative to join our team. This is a pivotal role where you will serve as the main point of contact for our valued customers.
Your responsibilities include thoroughly understanding customer needs, applying solution-based selling tactics to drive sales, and delivering exceptional customer service. You will work closely with our branch, transport, and planning teams to ensure prompt fulfillment of customer orders and facilitate efficient product delivery and pickups from our site.
This is a full-time, permanent opportunity based onsite at our Maryborough branch, with requirements to be in the office Monday through Friday.
Main Responsibilities
* Support and work with Residential and Distributor, Commercial and Sheds & Outdoor Customer bases located in your regional branch.
* Respond promptly and efficiently to inbound calls from all customers in a dynamic environment.
* Precise and speedy data entry, particularly in processing orders accurately and efficiently.
* Maintain a dedicated focus on resolving both customer concerns and business-related issues.
* Investigation of errors, damages, and claims as required to ensure customer satisfaction.
* Demonstrate versatility by working both independently and collaboratively to maintain seamless operations, communicating with internal and external stakeholders.
* Cultivate strong local client relationships through personalized service.
* Uphold a steadfast commitment to rigorous safety protocols and practices.
About You
To succeed in this role, you must be a customer-centric individual who consistently exceeds expectations. You should be a collaborative team player who can partner with all areas of the organization.
You will require strong communication and negotiation skills, with the ability to influence key stakeholders. You must be able to thrive in fast-paced environments, effectively managing multiple tasks through task prioritization.
You should possess advanced administrative skills that allow you to navigate systems and adhere to established processes effectively. You will need to have keen attention to detail and the ability to identify and raise order discrepancies/anomalies.
A minimum of 1 year experience in relevant customer service or sales environments, particularly call/contact center, is required. Full working rights in Australia without restrictions are also necessary.
What We Offer
No matter your background, if you're driven and dedicated to making a positive impact, you'll find a promising future with us. Here's what we offer:
* Comprehensive Parental Leave policy: Primary carers receive full base pay for 26 weeks or 50% pay for 52 weeks; while secondary carers get 4 weeks of full pay.
* New Parent Leave within the first year back at work, available to both primary and secondary carers.
* Access to Perkbox account where you can access thousands of discounts to various retailers.
* Full training and development opportunities to support your success.
* Strong commitment to Inclusion and Diversity, including Gender affirmation leave (10 days) and LGBTQ+ Rainbow Tick accreditation.
We look forward to reviewing your application and exploring your potential with us.