DISCLAIMER: Australian/New Zealand Permanent Residency or Citizenship and being located in Sydney is a mandatory requirement for this role. This role is 5 days per week but requires working on Saturday from 8AM - 4PM with your choice of week day off. Who you’ll be working with At AC3, our purpose is to make technology real, and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams in Sydney, Melbourne, Brisbane, and Auckland, supporting more than 700 enterprise organisations and over 50% of the NSW State Government. Why join us? What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3. We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons. We live by the AC3 way - Work Wise, Work Humble, and Work Honest. Who are we looking for? As part of the Service Desk Team, you’ll be involved in supporting a wide range of support requests. Working closely with internal business units, you’ll take personal ownership for your assigned workload, escalating issues where required, managing customer expectations, and providing outstanding customer service throughout the life of support enquiries and beyond. AC3 is dedicated to grow the representation of women in technology and are warmly encouraged to apply What you’ll do? Support customer requests/incidents via a variety of channels by either resolving yourself or escalating to the appropriate internal team within SLA. Log and prioritise requests/incidents accurately. Assist in the maintenance and support of the network, printing facilities, telephony systems, desktop applications and more. Actively initiate and participate in continual improvement initiatives, aimed at improving our customer experien ce and satisfaction. What we'd love to see? 3-4 years’ previous experience working in a Service Desk support role. Experience in Microsoft Office (Word, Excel and Outlook). Experience in Windows Server 2012/18 Experience in Active Directory account administration. Experience with Service Management tools e.g. ServiceNow, Heat or equivalent A plus if you have… Experience working for a MSP Involvement in site migrations projects or service transitions Process and documentation creation Office 365 Experience Even if you don’t check every box, your passion and curiosity matter. If this role excites you, we would love to see your application