Job Title:
Service Manager
Job Description:
As a Service Manager, you will play a vital role in leading and coaching a team of dedicated professionals. Your passion for employment services and commitment to excellence will drive results and inspire your team to deliver exceptional service.
The successful candidate will have extensive experience in the employment services industry, with a proven track record of motivating employees and working with clients to overcome challenges. You will be confident in your ability to liaise with multiple stakeholders, work towards key performance indicators, and oversee placements that result in sustainable and lasting employment for our clients/employers.
You will foster a team environment that maintains a client focus at all times and a commitment to delivering service excellence. As a leader, you will establish clear direction, communicate effectively, and provide timely feedback to ensure the success of your team.
A day in the life of a Service Manager may include:
* Ensuring team Key Performance Indicators are consistently met and exceeded;
* Establishing and communicating clear direction for the effective operations of your team;
* Developing and maintaining a culture of performance across the business;
* Developing the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities for growth;
* Providing timely and quality financial reporting as directed by the Regional or Operations Manager;
* Being accountable and transparent to the Regional or Operations Manager with respect to business risk, governance, contractual and financial performance;
* Fostering a team environment that maintains a client focus at all times and a commitment to delivering service excellence.
Requirements:
Attributes and Experience:
* Extensive experience in the employment services industry;
* Experience in customer service or a client facing role;
* Experience in management and leading a team;
* Ideally, demonstrated experience of motivating employees and working with clients in overcoming challenges;
* Happy and confident liaising with multiple external and internal stakeholders;
* Confident working towards KPIs and overseeing placements that result in sustainable and lasting employment for our clients/employers;
* An overall desire to be part of a broader family, with a true belief in the purpose: to connect people and business, so both can thrive; and
* Hold a current Driver's Licence.
Benefits:
We offer a dynamic and supportive work environment, with opportunities for growth and professional development. Our company is committed to excellence and values its employees' contributions to achieving this goal. We believe that our employees are our greatest asset and strive to provide a positive and rewarding work experience.
Other Information:
Our company is growing its presence across several locations, and we are seeking a Service Manager to lead and coach our teams in these areas. If you are a motivated and experienced professional with a passion for employment services, we encourage you to apply for this exciting opportunity.