6 month daily rate contract with possible extension
Tabcorp is famous for winning moments. Behind (almost) all of them is great tech and a talented team of six hundred, passionate technology professionals. Together, we ensure our services are built sustainably to scale, handling over 1 billion bets annually.
The Senior Manager – Infrastructure & End-User Compute (EUC) is accountable for the strategy, delivery, and operational excellence of the organisation’s infrastructure and workplace technology services. This includes data centres, servers, storage, collaboration tools, and end-user devices and services.
Operating within a highly outsourced Tier 1 vendor environment, the role ensures that infrastructure and EUC services are reliable, secure, cost-effective, and aligned with business objectives.
This role leads a team of infrastructure and EUC professionals responsible for driving modernisation, optimising service delivery, and enabling a seamless user experience while maintaining high levels of availability, performance, and security.
Key Responsibilities
- Define and execute the infrastructure and EUC strategy in alignment with organisational goals.
- Lead the transition towards modern, automated, and standardised platforms.
- Develop and manage the roadmap for workplace technology innovation and infrastructure modernisation.
- Best practice IT infrastructure architecture, including highly available, scalable, high-speed infrastructure
- Oversee the availability, capacity, and performance of infrastructure and end-user services.
- Manage end to end Service Delivery for EUC which incorporates the Service Desk, Desktop Support, VIPs, Application Packaging, Videoconferencing rooms and on-site Tech Bar and Field Support.
- Ensure adherence to SLAs, KPIs, and compliance requirements.
- Implement robust incident, problem, and change management processes (aligned with ITIL best practices).
- Manage disaster recovery and business continuity planning for infrastructure services.
- Lead, mentor, and develop infrastructure and EUC teams, fostering a high-performance culture.
- Partner and manage relationships, and performance, of strategic technology vendors and service providers.
- Oversee outsourcing and managed services agreements, ensuring delivery meets contractual and quality expectations.
- Sponsor and oversee infrastructure and EUC projects, ensuring delivery on time, scope, and budget.
- Champion automation, self-service, and proactive monitoring solutions.
- Partner with cybersecurity teams to ensure platforms are secure by design.
- Manage CAPEX & OPEX budgets, forecasts, and cost optimisation initiatives for infrastructure and EUC services.
- Proactively identify and mitigate operational, security, and compliance risks.
- Ensure adherence to licensing, regulatory, and policy requirements.
Required Qualifications
- Extensive experience in managing IT infrastructure and end user computing in large and complex environments.
- Solid knowledge of infrastructure technologies, device management, and support operations.
- Proven leadership and stakeholder engagement skills.
- Excellent problem-solving and analytical abilities.
About Us
Tabcorp is Australia’s leading gambling entertainment company. Our 3000+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we’re proud to shape our industry for the better.
We’re committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect.
We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.
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📌 Senior Manager - Infrastructure & EUC
🏢 Tabcorp
📍 Australia