As a key player in driving commercial success and long-term customer satisfaction, you will be at the heart of building strong, long-term relationships with some of Australia's most valued business clients.
You will lead strategic account management activities, ensure a seamless end-to-end customer experience, and collaborate across internal teams to deliver innovative, value-driven solutions.
Your focus will be on championing operational efficiency, ensuring high levels of satisfaction and retention, and driving revenue growth through contract renewals, upselling, and cross-selling complex service solutions.
Key responsibilities include:
* Lead proactive customer engagement—driving retention, revenue growth, and operational excellence across your portfolio.
* Act as the central point of coordination between customers and internal specialists across service, sales, and solution design.
* Deliver on commercial objectives, including revenue targets, contract renewals, and improved account profitability.
* Champion a customer-first mindset, promoting safety, innovation, and continuous improvement across every touchpoint.
To succeed in this role, you'll need to bring:
* Proven experience in B2B sales, ideally managing portfolios of up to $30 million and consistently exceeding revenue targets.
* A strong ability to build trusted relationships with senior executive stakeholders, both internally and externally.
* Commercial acumen and the ability to identify growth opportunities, resolve systemic issues, and influence decision-making across multiple business units.
* A solid understanding of account planning, sales processes, digital eCommerce trends, and compliance obligations.
* Tertiary qualifications in Commerce or a related field, along with a working knowledge of legal and pricing frameworks.
Working for us means being part of a culturally diverse team where everyone is valued and empowered to make a difference. We're committed to delivering exceptional outcomes for our customers and communities, and we believe that our people are the key to achieving this vision.
We offer a range of benefits that support the health, wellbeing, and career development of our employees, including training and development programs, flexible working arrangements, and recognition and rewards for outstanding performance.
Our business supports the diversity of our community, and we welcome applications from candidates from all backgrounds. If you're passionate about making a meaningful contribution to the success of our business and have the skills and expertise required for this role, we'd love to hear from you.