Office Operations Supervisor
The Office Operations Supervisor oversees the daily operations of the business. This role ensures smooth workflow, efficient processes, and exceptional customer service.
Main Responsibilities
* Customer Focus: Provide excellent customer service by actively listening and providing solutions to client needs.
* Process Management: Supervise internal office processes, manage reporting, and oversee office maintenance to ensure high levels of productivity.
* Business Growth: Develop proposals, presentations, and quotes tailored to client needs to drive business growth.
* Team Leadership: Support new staff members, supervise, mentor, and coach team members to enhance their skills and performance.
Necessary Qualifications and Experience
* A valid Policy/ASIC clearance or ability to obtain.
* Prior experience as an Office Manager or relevant operations/administrative experience is necessary.
* Demonstrated knowledge of applying the General Insurance Code of Practice is required.