Job Description
We are seeking a highly skilled and motivated individual to join our team as a Customer Services Team Leader. As a key member of our organization, you will play a crucial role in delivering exceptional customer service and ensuring the highest standards of quality.
Key Responsibilities:
* Provide leadership and guidance to the customer services team.
* Develop and implement effective strategies to enhance customer satisfaction and loyalty.
* Collaborate with other departments to ensure seamless delivery of services.
* Maintain accurate records and reports on customer interactions and feedback.
Requirements:
To be successful in this role, you will require:
* A degree in Business Administration or related field.
* Proven experience in customer-facing roles, preferably in a leadership position.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment.
Benefits:
We offer a range of benefits, including:
* Competitive salary and bonus structure.
* Opportunities for professional development and growth.
* A dynamic and supportive work environment.
* Recognition and rewards for outstanding performance.
About Us:
We are a centre of excellence in clinical management of skin diseases, operating across two purpose-built and accredited sites in Sydney. We offer over 20 specialty skin clinics and access to over 50 dermatologists.