Join Our Service Desk Team at Unisys – Kickstart Your IT Career
Unisys is proud to be one of Canberra's leading Service Desk providers, supporting a diverse range of
Federal Government clients
. We're building a
new, dynamic team
and are looking for proactive, enthusiastic, and technically savvy
Level 1 Support Agents
to come on board.
At Unisys, you'll enjoy:
Industry-best training
to sharpen your skills
A
collaborative, supportive environment
where your growth matters
Clear
career progression opportunities
to advance in IT
This is the perfect opportunity to launch or accelerate your career in Information Technology
Key Responsibilities
As part of our Service Desk team, you will:
* Provide
1st Level IT Support
across software, hardware, and network issues.
* Deliver
fast, friendly, and efficient service
to our clients.
* Accurately document calls, incidents, and requests in our systems.
* Assign and track incidents to ensure they reach the right support group.
* Act as a
single point of contact
for logged issues, performing diagnostics and initiating problem management workflows.
* Mentor, guide, or train service desk staff when required.
* Support multiple clients with professionalism and strong customer service.
* Manage your workload to meet
service levels
while maintaining accurate data.
* Work flexibly in a
24/7 rotating roster
(including nights and weekends).
* Adhere to
Unisys policies and procedures
(attendance, reporting, etc.).
Key Qualifications
We're looking for candidates who bring a mix of
technical know-how and great customer service skills
:
* Active NV1 Security Clearance
(ability to obtain NV2 also required).
* Australian Citizenship
(mandatory).
* Previous
customer service experience
is highly valued.
* At least
1 year of IT Service Desk experience
preferred.
* Certificate or training in IT (or equivalent hands-on experience).