Role Description
The Office Manager is a full‐time, on‐site role based in Fortitude Valley, Brisbane, QLD, responsible for ensuring the smooth and efficient day‐to‐day operation of the office. This role oversees office administration, including managing calendars, coordinating meetings, maintaining records, and handling general correspondence. The Office Manager will support team members with administrative assistance, oversee office equipment and supplies, and liaise with external vendors and service providers. The role also involves greeting clients and visitors, managing incoming inquiries, and providing a professional and welcoming front‐of‐house experience. The Office Manager will contribute to continuous improvement of office processes, support compliance with company policies, and assist leadership with ad hoc projects and reporting.
Qualifications
* Strong office administration skills, including organizing workflows, maintaining records, and supporting daily operations.
* Proficiency in administrative assistance tasks such as diary management, document preparation, and meeting coordination.
* Experience with office equipment and systems (e.g., printers, scanners, phone systems, office software) and the ability to troubleshoot basic issues.
* Excellent communication and customer service skills, with the ability to interact professionally with clients, team members, and external partners.
* High attention to detail, strong time management, and the ability to prioritize competing tasks in a fast‐paced environment.
* Comfort with Microsoft Office 365 or similar productivity tools; experience with financial or CRM systems is an advantage.
* Previous experience in an office management, reception, or administrative role, ideally within financial services or professional services.
* Ability to work independently and collaboratively, maintaining confidentiality and demonstrating sound judgment.
Key Responsibilities
Office Operations & Administration
* Manage the day‐to‐day operations of the Brisbane office
* Coordinate office administration systems, processes and procedures
* Ensure office presentation, facilities and equipment are maintained to a high standard
* Liaise with building management, suppliers and service providers
* Manage office supplies, stationery, kitchen and operational inventory
* Coordinate incoming and outgoing mail and deliveries
Team & Staff Support
* Assist with onboarding and induction coordination for new employees
* Support meeting coordination, training sessions and team events
* Assist management with staff scheduling and operational workflow coordination
* Maintain internal staff records and administrative documentation
* Support employee engagement and workplace culture initiatives
Executive & Operational Support
* Provide administrative support to leadership and operations management
* Coordinate travel bookings, meetings and internal communications
* Prepare operational reports, presentations and team updates
* Assist with implementation and monitoring of operational processes
* Support interstate and offshore team coordination where required
Compliance & Process Coordination
* Assist with maintaining operational and compliance documentation
* Support workflow tracking and operational reporting
* Ensure company policies and procedures are maintained and followed
* Assist with audits, compliance reviews and process improvements
Technology & Systems Support
* Coordinate office technology setup for new staff
* Liaise with internal IT support and external providers
* Assist staff with operational systems and software coordination
* Support implementation of operational technology initiatives
Skills & Experience Required
Essential
* Minimum 3 years' experience in office management, operations coordination or administration leadership
* Strong organisational and time management skills
* Excellent written and verbal communication skills
* Strong attention to detail and ability to multitask
* Professional presentation and interpersonal skills
* Intermediate to advanced Microsoft Office and business systems experience
* Ability to work autonomously and within a team environment
* Experience coordinating multiple stakeholders and operational priorities
Highly Desirable
* Experience within mortgage broking, banking, finance or professional services industries
* Experience supporting high‐growth businesses
* Experience with CRM systems and workflow management platforms
* Previous leadership or people coordination experience
* Experience supporting onboarding and HR administration
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