About the Role
Join our Retail Insurance Operations team as a Case Manager in the Adelaide office. In this role, you'll track new business submissions, monitor completion, and drive faster end‐to‐end turnaround through proactive suspense management. You will partner closely with Underwriters, Health Connect Consultants, and Sales teams, and manage workflows, system processing, correspondence, and phone enquiries.
Key Responsibilities
* Track new business submissions and ensure accurate record‐keeping.
* Monitor completion of cases and expedite turnaround times.
* Manage workflow and system processing efficiently.
* Communicate with Underwriters, consultants, and sales teams.
* Handle correspondence and phone enquiries.
Requirements
* Exceptional customer service skills.
* Proficient in Excel, Word, and related software.
* Strong communication and stakeholder engagement.
* Solutions‐focused with high attention to detail.
* Ability to prioritise effectively in an agile environment.
Benefits
* 5 weeks annual leave for permanent staff, 15 days personal/carer's leave, and Family Care parental leave.
* Hybrid working: 3 days in office, 2 days work‐from‐home per week.
* Access to health and wellbeing programs and a yearly AUD$500 wellbeing payment.
* Training and career development programs.
* Volunteer and community engagement opportunities.
Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, please let us know at the time of your application.
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